Refund Policy

Clear rules for delivery, replacement, and refund requests after purchase.

Undelivered orders

If an order is not delivered, support reviews the payment record and provides a refund or redelivery when eligible.

Verified login issues inside the warranty window are handled with account replacement. A screenshot or short error note may be requested.

Accounts that were delivered and used cannot be refunded after password changes, security changes, or third-party actions.

Requests are usually reviewed within 24 hours. During busy periods, review may take up to 48 hours.